ReturnsHow do I return an item?
TFH Gazebos guarantee customer satisfaction. If you are not completely satisfied with the goods you have bought please return them to us within 7 days of delivery, unused in the original packaging with the contents in the condition they were delivered, with your name, address and telephone number or a copy of your invoice.
Refunds are only accepted within 14 days of original purchase date, after this period we offer an exchange or credit note. We will issue a refund for the price you paid for the goods, less shipping charges, a 3% card transaction fee and a 5% restocking charge within 30 days of us receiving the returned goods. The customer is responsible for the goods until they reach us, if you fail to take care of the goods TFH Gazebos reserve the right to refuse return or refund.
Any item delivered different to the one you ordered will be exchanged at no extra cost to you. If the relevant item is no longer available, you will be offered the chance to exchange the item to another one of your choice or request a full refund. If you order the wrong item/s unintentionally, we will exchange it providing we receive the item/s within 7 days of delivery, unused in the original packaging and providing we have the item/s you require in stock. However, you will be liable for the extra cost of delivery. If we are to send a replacement for a faulty or defective item, you may be required to return the original item or provide evidence of the fault which must be reported within 7 days of receipt of delivery. Used goods cannot be returned without good reason and we reserve the right to repair or replace any goods proven faulty.
Manufacturing defect fault claims are required by email or post with photographic evidence. This provides us the details to make a decision to either repair or replace the goods. Please Note: If your time has expired to return your goods within the terms and conditions set, then your right for customer service will also have expired.
Refunds or returns are not accepted on bespoke printed items or special orders.
Refunds will be issued within 30 days from receipt of goods.
Faulty, Missing or Wrong Items:
If an item is delivered wrong, faulty, or there is a missing item, then this must be reported to us by email or calling 01277 350523 within 48 hrs of receiving the goods, items will be refunded, replaced or sent for repair at our own discretion providing the items have not been misused or damaged whilst in the possession of the customer. Items remain the responsibility of the customer until they are received by us and we will issue a refund once you have returned the goods to us within 7 days of delivery subject to the condition of the items, unused in the original packaging and providing there is no further damage other than that originally reported. No refund will be given if the items are returned damaged in transit due to poor packaging. We reserve the right to recover the cost of collections for goods returned.
In the highly unlikely event of customer dissatisfaction, please contact us on 01277 350523 to tell us about your reasons as we are committed to providing you with a first class service.
We offer between one & three years manufacturers warranty on defective parts.
When your delivery arrives please check the order is complete and check all boxes and packaging for damage, if damaged please mark the parcel service record as 'packaging/box damaged'. All deliveries must be signed for, if the first delivery attempt is unsuccessful a further delivery attempt will be made, if this proves to be unsuccessful any further delivery attempts will cost £10.00 per delivery. All parcels will be sent back to us after 5 days from due date of delivery if no further instructions are received from the customer for undelivered parcels due to attempted delivery.
All gazebos, large & heavy objects we send are tracked by our parcel service on a Next day delivery, but it is not a guaranteed service although 99.9% of the time our parcels arrive with our customers the next working day. If a gazebo or goods ordered are delivered late, or past a specific delivery date requested by the customer, TFH Gazebos will not be liable for any third party losses or compensation inccurred by the customer.
For more information please visit our terms & conditions page or contact customer services below. Thank you.
Tel: 01277 350524