TFH Gazebos guarantee customer satisfaction. If you are not completely satisfied with the goods you have bought please return them to us within 7 days of delivery, unused in the original packaging with the contents in the condition they were delivered, with your name, address and telephone number or a copy of your invoice.
Refunds are only accepted within 14 days of original purchase date, after this period we offer an exchange or credit note. We will issue a refund for the price you paid for the goods, less shipping charges, a 3% card transaction fee and a 5% restocking charge within 30 days of us receiving the returned goods. The customer is responsible for the goods until they reach us, if you fail to take care of the goods TFH Gazebos reserve the right to refuse return or refund.
Any item delivered different to the one you ordered will be exchanged at no extra cost to you. If the relevant item is no longer available, you will be offered the chance to exchange the item to another one of your choice or request a full refund. If you order the wrong item/s unintentionally, we will exchange it providing we receive the item/s within 7 days of delivery, unused in the original packaging and providing we have the item/s you require in stock. However, you will be liable for the extra cost of delivery. If we are to send a replacement for a faulty or defective item, you may be required to return the original item or provide evidence of the fault which must be reported within 7 days of receipt of delivery. Used goods cannot be returned without good reason and we reserve the right to repair or replace any goods proven faulty.
Manufacturing defect fault claims are required by email or post with photographic evidence. This provides us the details to make a decision to either repair or replace the goods.
*Please Note: If your time has expired to return your goods within the terms and conditions set, then your right for customer service will also have expired.
Refunds or returns are not accepted on bespoke printed items or special orders.
Refunds will be issued within 30 days from receipt of goods.
Faulty, Missing or Wrong Items:
If an item is delivered wrong, faulty, or there is a missing item, then this must be reported to us by email or calling 01277 350523 within 48 hrs of receiving the goods, items will be refunded, replaced or sent for repair at our own discretion providing the items have not been misused or damaged whilst in the possession of the customer. Items remain the responsibility of the customer until they are received by us and we will issue a refund once you have returned the goods to us within 7 days of delivery subject to the condition of the items, unused in the original packaging and providing there is no further damage other than that originally reported. No refund will be given if the items are returned damaged in transit due to poor packaging. We reserve the right to recover the cost of collections for goods returned.
In the highly unlikely event of customer dissatisfaction, please contact us on 01277 350523 to tell us about your reasons as we are committed to providing you with a first class service.
We offer between one & three years manufacturers warranty on defective parts.
When your delivery arrives please check the order is complete and check all boxes and packaging for damage, if damaged please mark the parcel service record as 'packaging/box damaged'. All deliveries must be signed for, if the first delivery attempt is unsuccessful a further delivery attempt will be made, if this proves to be unsuccessful any further delivery attempts will cost £10.00 per delivery. All parcels will be sent back to us after 5 days from due date of delivery if no further instructions are received from the customer for undelivered parcels due to attempted delivery.
All gazebos, large & heavy objects we send are tracked by our parcel service on a Next day delivery, but it is not a guaranteed service although 99.9% of the time our parcels arrive with our customers the next working day. If a gazebo or goods ordered are delivered late, or past a specific delivery date requested by the customer, TFH Gazebos will not be liable for any third party losses or compensation inccurred by the customer.
TFH Gazebos take care to ensure the description of all the products on our web site are true and accurate when written, we do not offer any warranty or guarantee as to their performance or suitability for any particular purpose. All goods purchased are at the purchaser’s own risk and we do not accept any responsibility or liability for any loss or damage that might be suffered as a consequence of any gazebos or products purchased from us.
We accept major credit cards/debit cards VISA, Mastercard, Visa Debit and Switch/Maestro. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorize payment to us, we will not be liable for any non delivery delay. We also accept postal orders and cheques. We will not dispatch goods payed for by cheque until the cheque has cleared.
•All orders are payable in full before delivery.
•All special offers and promotional offers are subject to stock availability.
TFH Gazebos warrants that all products sold on its web site shall be free of any manufacturing defects and sub standard workmanship for a period of 1 to 5 years dependent on which product is purchased, from the date of the original purchase, on the condition that the goods have not been used. If any of our products are found to be defective, TFH Gazebos in its sole discretion shall limit its responsibility to the repair or replacement of the defective part or parts.
i)This warranty only covers faulty or missing components and does not cover damage caused to its products by adverse weather, wind, rain or other forces of nature, accidents, normal wear and tear, rips, tears, piercings and the like, discolouring from cooking equipment, improper assembly or dis-assembly or adjustment during set up or take down, or any abuse, misuse or neglect by the user.
Gazebo fabric is covered for 6 months against manufacturing defects only as outlined above in item i) above.
Wheeled carry bags are covered for 1 month for faulty components only as outlined above in item i) above.
We advise that, if you are planning to leave your gazebo erected for many days, weeks or months to check the weather regularly to ensure the safety and integrity of the structure.We do not advise leaving the covers on the gazebo for prolonged periods of sun, wind and rain to decrease fading and decaying of the gazebo covers, in the event of strong winds we recommend that the structure be taken down completely or at a minimum the covers removed.
Our gazebos are not a permanent structure and should be disassembled during adverse and/or windy weather conditions, and are not covered when used for prolonged periods of time.
During extremely cold weather the windows on the sidewalls may become brittle if stored in cold conditions. It is recommended to store in a moderately warm area. If you feel the material may have been subject to a cold environment then unpack the sidewalls at room temperature to avoid cracking as you warranty will not cover you for cracked window panels.
We recommend that you contact your personal insurance advisor to check or add insurance cover under your household or business policy.
All of our products (including printing and bespoke items) will be branded with the TFH logo, this branding is not optional and is included on every product sold to identify where they were purchased.
Any damage claims made under warranty must follow this procedure:
A) You must notify the company immediately by email with a full description of the damage and supported by a digital photograph.
B) Repack the defective part(s) in the original packaging and notify the company when the goods are ready to collect.
C) After we have examined the defective part(s), we will arrange for redelivery of a replacement part subject to stock availability, provided that the goods have not been used or mistreated in any way by the purchaser. If, in the company’s opinion there is evidence that the goods have been used and that the damage has been incurred as a result of such use, the company reserves the right as to either a) accept the goods for full replacement, b) offer a replacement part on payment of a 50% repair charge or c) decline to accept the goods and return them to the customer in their damaged state. Under these circumstances, the purchaser will be liable for the carriage cost of collection and return.
All of our gazebos are high quality but they must be used correctly and sensibly, please remember they are temporary, portable and not permanent structures, they are only pop up gazebos. Our warranty does not cover improper use and all gazebos will not be covered under the warranty if left up overnight, used in adverse weather conditions, not being suitably restrained, weighted/staked down to suit the conditions at the time of use, or left unattended. Although our gazebos are suitable for all of the previously mentioned, the UK weather is very unpredictable and we cannot offer repair or replacement under the warranty if damage occurs in any of these situations or similar. Our gazebos are also not covered under the warranty if damage has been caused when erecting or dismantling the gazebo.
Import & Duties:
If your delivery address is outside the United Kingdom you may be subject to import duties and taxes which are charged when the shipment reaches your country, any additional charges for customs clearance must be paid by you, the customer. Please note that customs policies vary from country to country and we advise our customers to contact their local customs office for further information. You may also be responsible for import duties to your local authority. All actions of individual customs authorities are out of our control, the purchaser is responsible and we accept no liability for their actions.